Contact Us

Got a question about a casino not on Gamstop, spotted something out of date on one of our pages, or want to flag a concern about a listed brand? This page explains what we can help with and the best way to reach us.

What we can help with

Casinos Not On Gamstop is an independent review and comparison resource. We don't operate any casino, hold player funds, or process deposits and withdrawals, so we can't resolve account-specific issues on your behalf. What we can do is:

• Answer questions about how we research and rank the casinos featured on yonderfestival.co.uk
• Correct factual errors — an outdated bonus figure, a broken link, or a change to a brand's terms
• Take feedback on a listed operator that you think we should look into
• Point you towards the right page if you're after something specific, such as our Non Gamstop Casinos UK 2026 guide or our Responsible Gambling information

What to contact the operator about instead

If your query relates to an account, a deposit, a withdrawal, a bonus that hasn't applied correctly, or identity verification, that has to go through the casino itself rather than through us. Every operator we list — including Betmica, Kikibet, Betninja, WinnerIsland and Zombillion — runs its own customer support team, usually reachable through live chat or email directly on their site. Checking a casino's own help section before you deposit is a sensible first step, since response times and support hours vary from one operator to the next.

Before you get in touch

A few things are worth checking first, since they cover most of the questions we're asked:

• Ratings and rankings — our method is outlined on the pages where we compare operators; commission from any brand never buys a higher position.
• Bonus terms — headline offers like free spins or deposit match percentages always carry wagering requirements, time limits and maximum bet rules, which sit on the operator's own promotions page.
• Self-exclusion via Gamstop — if you've self-excluded and are reconsidering your options, our Responsible Gambling page has information worth reading first.
• Site terms — our own Terms and Conditions cover how yonderfestival.co.uk operates and how our content should be used.

A note on commercial relationships

Casinos Not On Gamstop may earn a commission when readers sign up to a casino through links on this site. This has no bearing on how we score or rank operators — a brand's willingness to pay commission is never a factor in its rating. If you contact us about a discrepancy between what we've written and what an operator actually offers, we'll look into it and correct the page where needed.

Who this site is for

We write for adults in Great Britain who are already familiar with online gambling and are looking at casinos operating outside the Gamstop self-exclusion scheme. If you've self-excluded and are having second thoughts, it's worth reading our Responsible Gambling page before making a decision either way. All content and offers on this site are intended for players aged 18 and over.

Reaching the right team

For anything relating to how yonderfestival.co.uk is run, who's behind the site, or how we source our information, our About Us page gives more background. If you're an operator wanting to discuss a listing, or a reader with feedback on a review, look for the contact details provided elsewhere on the site or in any email you may have received from us — we read every message that comes through and reply as soon as we're able to.